QUESTION:
I began a new pest service on a house that had been empty for a few months. The new occupants were in the process of moving into the home and
told us they were covered over with roaches. Upon inspection I did not see any insects whatsoever, but for the initial service I treated with
Demand CS and Nyguard. When finished, I saw three roaches cross the top of the ceiling in the kitchen. Since the initial service I have treated
2 more times. I never see any roaches nor any sign of roaches even though I inspect each time that I service the account. The customer calls every two weeks and tells me that she has
seen absolutely no improvement. They are still in the process of unpacking and I am wondering if the problem could be in the unpacked boxes which are everywhere. I am feeling like a failure! Do you have any ideas? Help, please! Thank you so much.
ANSWER:
Well, this speaks to a whole bunch of possibilities, one of which is going to be a polite lecture from me, so we’ll get that out of the way first. On your first visit you inspected and found zero bugs of any kind, but you still applied poison to the interior of this home. In this case you took the word of this untrained homeowner that they had roaches, but this is a dangerous path to tread. I truly understand that we want to help the customer, and often give into their demand that you spray something. But, without knowing for certain what pest was present, if any, you would not know what product to use nor how to apply it most effectively to eliminate that pest. Homeowners are generally very ignorant when it comes to Pest Identification, so that needs to be our first role, and if no pest is found we need to have the courage NOT to spray pesticides.
So, thanks for hanging in there through my soap box, and onto possibility #2 – this customer has a sweet deal going where they just keep on calling you back out and getting their place treated for free. I assume that you are not charging them for these “retreats”, but if you are not finding any pests then you really need to discontinue the applications of toxic substances in their home. Instead, go to a very thorough program of monitoring to determine just what, if anything, is present there. Perhaps what they are calling roaches will turn out to be sowbugs, or earwigs, or Heaven help us, BED BUGS. You need to know what really is present there before you continue your program of management, and if your best efforts to capture some arthropod pests in this home turn up empty, this needs to be communicated to this customer and you should walk away from it. Perhaps you could sell them some insect monitors or glue traps and instruct them on where to place the traps, and if they actually capture something in the glue you can then identify it. But, all of this is costing you TIME, and you should be charging for every minute of it, just as any other service business will do.
Possibility #3 is simply that these folks have no tolerance at all for bugs, and the sight of a single insect on the floor or wall is translated to “They Are Everywhere!!”. Even so, a program of monitoring and trapping should be able to capture some of whatever it is they are seeing and you then can proceed with a proper knowledge of the problem. However, please be very careful about applying pesticides when you yourself have not seen any pests.
View past Ask Mr. Pest Control questions.
Pest QuestionsNovember 10, 2011